Shipping
Standard Czech Republic, Slovakia
I ship with Zasilkovna straight to your address. The shipping takes approximately 3-5 working days. You will be informed when the order is shipped and provided with your personalized tracking number. A flat shipping rate of 5 € applies.
If you need express delivery and are located in Prague, please opt for the Liftago Courier option or pick up at my studio.
Selected Countries EU
I ship with Zasilkovna straight to your address. The shipping takes approximately 5-7 working days. You will be informed when the order is shipped and provided with your personalized tracking number. A flat shipping rate of 19 € applies.
Countries Outside EU
Please contact me so we can check the delivery rate for your country.
Return & Complaints
Please contact me if you are not happy with your purchase. As a final consumer, you can return any goods without giving a reason within 14 days of receiving the shipment.
Please note that:
Items on sale cannot be returned.
Items made to order cannot be returned.
All returned items must be in their original condition, unused and undamaged.
All returned items must be complete with all original tags and packaging.
The return must be posted in a secure outer box.
We recommend using a trackable shipping service and sending back to:
Oleksandra Derkach
Osadní 1317/11170 00 Praha 7-Holešovice
Czech Republic
Contact number: +420 773 974 930
Return shipping costs are the responsibility of the purchaser and insurance is recommended.
Refund for your purchase will be issued when I receive the item in its original condition. Refunds may take up to 5 working days to reach your account, depending on your payment method. Payments will be refunded to the original payment method, excluding the cost of shipping.